Rental agreement, terms and scope of services
The agreement concluded between CARISMA Immobilien S.L. and the Client covers the rental of the property only. Meals, transport to the place of stay and the organisation of leisure time remain the Client's responsibility.
The Client should arrive at the time agreed with the person responsible for handing over the keys.
The Client is obliged to inform the office of the planned arrival time no later than 48 hours before the beginning of the stay:
The rental day starts at 16:00 and ends at 10:00. Earlier access to the property is possible only by individual arrangement with the CARISMA Immobilien S.L. office and provided that the property has been prepared.
The keys are handed over directly at the rented property.
When handing over the keys, CARISMA Immobilien S.L. reserves the right to verify the Guests' identity.
The number of people staying in the apartment or house may not exceed the number declared when booking. If this number is exceeded, the Landlord reserves the right to terminate the Agreement with immediate effect.
The Tenant is obliged to take proper care of the rented property.
When handing over the keys, the representative provides instructions on the use of the electrical appliances in the property. This is also the moment to inspect the technical condition and the equipment of the apartment or house.
The Client is obliged to inform the person responsible for handing over the keys immediately about any noticed damage or missing items, and to report all damage occurring during the stay.
If no remarks concerning the technical condition are reported at check-in, the property is deemed to have been handed over without reservations.
Employees of CARISMA Immobilien S.L. have no right to enter the rented property without the Tenant's consent, except in the event of a safety hazard or a breach of these terms by the Guests.
Prohibitions
It is forbidden to:
Smoking is completely prohibited in the apartments and houses offered by CARISMA Immobilien S.L. Smoking is allowed exclusively on balconies, terraces and outside the building.
For breaching the smoking ban, CARISMA may impose a penalty of 150 €.
The Tenant is solely responsible for travel and stay insurance.
Every time the Tenant leaves the property, they are obliged to:
It is forbidden to remove the property's equipment, including:
A Guest who damages the property of the apartment or house, whether intentionally or unintentionally, is obliged to cover all costs of repair or replacement. CARISMA reserves the right to determine the form of compensation.
Moving the furniture is not allowed.
In the event of loss of the keys, Guests are obliged to pay a fee of 100 € to 200 €, depending on the type of keys.
Clients are obliged to keep the property tidy and to observe the rules of good neighbourhood, in particular the quiet hours between 22:00 and 06:00.
Before leaving the property, Tenants are obliged to:
These activities are not covered by the final cleaning service.
On the day of departure the Tenant is obliged to make the property available to the person appointed to inspect its condition. The Guest may leave the property only after the inspection has been carried out.
Invoices for the stay are issued at the Client's request.
CARISMA reserves the right to refuse to hand over the keys to a person who:
In some properties a stay with a pet is possible. Please check this by phone, by e-mail or in the description of the property.
The additional fee for a pet is 10 € for each commenced 24 hours.
CARISMA Immobilien S.L. is not liable for items left behind by the Tenant in the property.
CARISMA Immobilien S.L. reserves the right to replace the rented property with another one of an equivalent or higher standard in the event of unforeseen circumstances beyond the company's control.
CARISMA Immobilien S.L. is not liable for inconveniences resulting from circumstances beyond the company's control, such as:
All questions and remarks may be reported exclusively during office hours, Monday to Friday, 10:00–18:00.
Please note!
In Spain, door handles are often fitted only on the inside of the door. If the door slams shut and a locksmith has to be called, the cost of the service ranges from 180 € to 380 €, depending on the type of lock.
All claims relating to damage or missing equipment identified during the inspection of the property by CARISMA staff will be pursued in court.
If the description of the property mentions satellite or cable television, this does not automatically mean access to all channels. Property owners of various nationalities use decoders that receive only selected international channels.
All additional services are settled according to the applicable price list.
Accidents and theft
Neither CARISMA IMMOBILIEN nor the owner of the property is liable for any damage or injury (injuries, illness, death, material damage or theft) that Guests or persons accompanying them may suffer during their stay.
By making a booking, the Guest accepts responsibility for their own safety and for the safety of their property and releases CARISMA IMMOBILIEN and the owner of the property from liability in this respect.
In order to reduce the risk, particular care is recommended when using:
These recommendations are particularly important when children and elderly people are staying at the property.
Governing law
The contractual relationship is governed by Spanish law.
Any disputes and claims arising from a stay in the rented villas will be settled by the courts competent for the city of Denia (Alicante), Spain.
Personal data protection
CARISMA IMMOBILIEN S.L. processes personal data in order to handle the enquiries and services requested.
You have the right to:
To exercise these rights, please contact us at the following e-mail address:
This data will be processed with full confidentiality guarantees and in accordance with the provisions of Act 2/2023 of 20 February.
Data controller
CARISMA Immobilien S.L.
CIF: B54687553
Address: Avenida de la Marina, La Fustera 23A, Benissa (Alicante), Spain
Data Protection Officer (DPO): office@carismarent.es
You also have the right to lodge a complaint with the competent data protection authority, in particular with the Spanish Data Protection Agency (AEPD).
https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.
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